Most errors tell you what to fix. These general ones can appear on any page. Try the fix shown, and if the same message keeps coming back, click Help and choose Still Stuck? Contact Support.
Waiting and Retrying
- "You're going a little fast. Wait a few seconds and try again." You sent a lot of requests in a short time. Wait a moment and try once.
- "Something went wrong. Please try again." or "The server could not complete this request." The request didn't finish. Reload the page and check whether your change saved before you try again.
- A page that shows Reconnect: Syndelo couldn't load your workspace. Click Reconnect. If it doesn't work, check your internet connection.
- "Search is unavailable. Please try again." Workspace search didn't respond. Try again in a moment.
Someone Changed the Record
Messages that ask you to reload, such as "The raise changed. Reload and review it again.", mean the record changed after you opened it. Someone else may have edited it, or you may have it open in another tab. Reload the page, check the new details, and make your change again.
Access and Plan Messages
Investors who see a message about access should contact their sponsor. The plan and subscription messages are for sponsor teams.
- Your role or a missing page: see Why Does a Page Say I Don't Have Access?
- "New business is paused until this workspace's subscription is active." Sponsors: see Why Is My Workspace Paused or Read Only?
- A plan limit: sponsors, see Why Do I See "Plan Limit Has Been Reached"?
Sign-In and Uploads
- Signed out, or asked to sign in again: see I Can't Sign In.
- Asked for a password and code: see Why Am I Asked to Confirm My Identity?
- A file was rejected: see Why Was My File Upload Rejected?
Try It With Sample Data
Sign in to the shared demo workspace as a sponsor or as an investor. No signup, and nothing you do there sends real email or moves money.
Try The Live Demo