I Can't Sign In. What Should I Check?

Most sign-in problems come from a mistyped password, the wrong sign-in page, or an old link. Find your message below. If you get past your password but not the second check, see I'm Locked Out of Two-Factor Sign-In.

Sign-In Messages

• "Email or password is incorrect." Check the address and try again, or choose Forgot Password? and Send Reset Link.
• "Email or password is incorrect, or this account doesn’t have access to this portal." You're on a sponsor's portal, and either the password is wrong or your login has no access to that sponsor. Investors sign in on the portal of the sponsor they invest with.
• "This account has been suspended. Contact support@syndelo.com." Contact support.
• "You're going a little fast. Wait a few seconds and try again." Too many tries in a short time. Wait a minute, then try again. After many tries, it can take up to 15 minutes.

Reset Links and Invitations

• "This password reset token is invalid." The link is old or was already used. Reset links last 60 minutes, and only the newest works. Ask for a new one.
• "If this account exists, a password reset link has been sent." This shows for every address. If nothing arrives, see I Didn't Get an Email From Syndelo.
• "This invitation is invalid, expired, or belongs to another email." Create your account with the exact email address the invitation went to, or ask the person who invited you to send a new one.
• "The invitation is not valid for this account." You're signed in with a different email, or the invitation expired or was already used. Sign out and open the invitation link again, or ask for a new one.

After You Sign In

• Check Your Email: enter the six-digit code to verify your address. Choose Send a New Code if it didn't arrive.
• Which Account Would You Like to View?: your login belongs to more than one workspace or portal. Choose one.
• No Workspace Assigned: your login isn't part of a workspace yet. Ask your sponsor or team owner for an invitation.

Why Was I Signed Out?

• Your session ended after a long time without activity. Syndelo sends you to the sign-in page, and you return to the page you were on after you sign in.
• You or someone with your password changed your password or email, or generated new recovery codes. See How Do I Sign Out, and What Signs Me Out of Other Devices?
• A password reset signs you out everywhere.

Good to Know

• Your email address is your login. One login works for every workspace and portal you belong to.
• Sponsors sign in on the main Syndelo site. New sponsors start at How Do I Sign Up for Syndelo as a Sponsor?
• If you don't know your sponsor's portal address, ask your sponsor.