Why Is My Workspace Paused or Read Only?

There are two different causes. Either your role in this workspace is Read Only, or the workspace's subscription is not active. The fix depends on which one applies.

Read Only access (your role)

If you see a banner that says Read Only access. You can view records in this workspace, but cannot make changes or trigger actions, your role includes the Read Only permission. Read Only turns off all edit rights, even if other permissions are checked.

Ask a workspace owner to change your role under Settings → Roles. See What Roles and Permissions Are Available?

Subscription not active

If the subscription is canceled, unpaid, or never finished, you get this message when you try to change something: "New business is paused until this workspace's subscription is active."

What still works while paused:

• Viewing records, reports, and exports, including a full Workspace Export.
• Servicing existing obligations, such as closing or cancelling existing raises, investor exits, tax forms, document holds, and approval reviews.
• Security and access cleanup: removing team access, cancelling invitations, and turning off API keys.
• Billing.

What stops: new business, such as new investments, new commitments, and other changes.

Steps to restore access

1. The owner or a billing admin opens Settings and chooses Billing.
2. Pay any unpaid invoice with Pay Invoice, update the card under Payment Methods, or choose Resume Subscription if renewal was cancelled.
3. If the subscription ended, choose a plan and confirm payment again.

Good to know

• If checkout or the service agreement was never finished, the Dashboard does not open at all. You see "Complete payment and sign your service agreement in Settings → Billing to open your Dashboard."
• One subscription covers the primary workspace and all of its other workspaces, so they pause together.
• Shared demo workspaces are never paused.

Related: How Do I Change My Plan or Billing Details?

Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.