Why Am I Asked to Confirm My Identity?

Some changes are sensitive enough that Syndelo asks you to prove it's really you, even though you are signed in. You see "Confirm this action with an email code or a passkey" along with a Current Password field.

When it appears

Examples include changing your email or password, exporting your personal data, transferring workspace ownership, deleting your account, removing a passkey, creating an API key, and changing a team member's record access. Bank and payment changes use a similar check.

Steps

1. Enter your Current Password.
2. Choose Send Email Code, then type the six-digit code into Email Code. Or choose Use Passkey and follow your device's prompt.
3. Submit the form with its main button (for example, Save New Password).

Good to know

• An email code expires in 10 minutes and works once.
• You can request a new email code once per minute. If you ask too soon, you see "Wait one minute before requesting another email code."
• "The email code is invalid, expired, or has already been used." means you need a fresh code. Each code allows a few tries.
• A confirmed passkey covers only your next account action. You will be asked again for the action after that.
• Passkeys work only on the website where you created them. On a sponsor's custom portal domain, use the email code if your passkey isn't offered.
• If your security setup changes while a code is pending (for example, you change your password in another tab), older codes stop working.
• Account security changes are disabled for shared demo logins.
• These checks only work in your signed-in browser, not through the API.

Related: How Do I Set Up Two-Factor Authentication and Passkeys?, I'm Locked Out of Two-Factor Sign-In

Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.