Why Is My Payment or Service Agreement Stuck?

Your workspace opens only after payment is confirmed and your signed service agreement is verified. Most delays clear on their own within a minute. Use the messages below to tell which step is waiting.

Steps

1. Open Settings and choose Billing.
2. Read the status on Plan & Subscription.
3. If it says Your payment is still processing, wait a moment and refresh billing.
4. If payment is done, choose Review & Sign Agreement to open the signing window.
5. After signing, choose Check Again if the Dashboard has not opened.

Common messages

• Your card has not been verified yet. Please try again. Your bank's extra check was not finished. Choose Pay & Continue again and complete the prompt.
• Your payment is processing. Check again shortly. The charge is pending with the card processor.
• Your subscription total changed. Review the updated amount and confirm again. The price changed (for example, a promo code was applied or removed). Review the new Due Today and confirm.
• Your agreement is being prepared. The signing window opens automatically when ready. If it takes too long, try again to get a fresh signing session.
• Your signature was received, but verification is taking longer than expected. Try again in a minute.
• The secure payment form could not load. Refresh the page. Browser extensions that block scripts can cause this.

Good to know

• Only the owner or someone who can manage billing can finish checkout. Other team members see: "Your billing admin must finish plan setup and sign the service terms before your workspace opens."
• An incomplete subscription can be cancelled with Cancel Subscription. No paid period has begun, so you can start again when ready.
• If a problem continues, contact support.

Related: How Do I Sign Up for Syndelo as a Sponsor?, Why Is My Workspace Paused or Read Only?

Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.