I'm Locked Out of Two-Factor Sign-In. What Do I Do?

At sign-in, the Verify It's You page lets you finish with a passkey, an email code, or a recovery code. If one doesn't work, switch to another.

Steps

1. If your passkey isn't available, choose Email Me a Code Instead. The first code is sent automatically.
2. Enter the six-digit code and choose Verify & Sign In. Choose Send a New Code if it expired.
3. If you can't get email either, choose Use a Recovery Code and enter one of your saved codes. It is used up when you sign in.
4. Once you're in, go to My Profile and add a new passkey or generate new recovery codes.

Common problems

• "Your sign-in challenge expired. Sign in again." The sign-in step lasts 10 minutes. Choose Start Over and sign in again.
• "Account security changed. Sign in again." Your password or security setup changed during sign-in. Start over.
• Passkey not offered. Passkeys work only on the website where you created them. A passkey made on syndelo.com won't work on a sponsor's custom portal domain, and the reverse.
• New device. Passkeys stored on an old device don't move automatically. Use email or a recovery code, then add a passkey on the new device.
• Too many attempts. Wait a minute and try again.
• "This account has been suspended." Contact [email protected].

Good to know

• Recovery codes are shown only once, when you generate them. Each works one time.
• Generating new codes replaces all older ones and signs out other sessions.
• If you have no access to your email and no recovery codes, contact support. Investors can also ask their sponsor for help.

Related: How Do I Set Up Two-Factor Authentication and Passkeys?, Investor Sign-In and Password Reset

Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.