How Do I Review an Investor's Bank Instruction Change?

ACH and wire payout instructions on a funding source change only after a different team member with Finance Approver permission verifies the request. Until then, the current instructions stay in use.

Steps

1. Go to Money > Funding Sources (Funding Sources).
2. Open the actions for the source and click Manage ACH or Manage Wire (or Add / Review ACH / Add / Review Wire if none are saved).
3. Confirm your identity in Unlock Bank Instructions and click Unlock.
4. If a change is pending, Review Bank Instruction Change opens. It shows the Requested Action (Replace Instructions or Remove Instructions) and the new details.
5. Verify the change through a trusted contact method already on file, such as a callback to a known phone number.
6. Choose Approve or Reject, enter the Verification Method and Evidence Reference, tick I Independently Verified the Account Owner and Bank Destination, and click Confirm Review.

Request a change yourself

If you have Bank Manage permission, unlocking with no pending change opens Request Bank Instruction Change. Enter the Account Type, Account Name / Beneficiary, Bank Name, Routing Number (nine digits), Account Number, and Memo / for Further Credit, then click Submit for Verification. Click Request Removal Instead to remove them.

Good to know

• The person who requested the change cannot approve it. They see "Awaiting a different team member with Finance Approver permission."
• This article covers payout instructions on funding sources. The wire and check instructions investors use to send you money (your workspace default and any per-investment accounts) work differently. If you're your workspace's only approver, you verify those in one step when you save them. See Set Up Funding Instructions.
• A request alone is not proof of ownership. Emailed bank changes are a common fraud pattern. Always verify by a contact method you already had.
• Do not put account numbers in the review note.
• Team members without Bank Manage permission can view instructions but not change them.
• No bank transfer starts when you request or approve a change.
• Related: What Are Funding Sources?, Send Payouts by ACH.

Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.