Each payment in and payout shows a status in Payment Activity. Your capital only increases, and a payout only counts as paid, once it is Settled.
Where to look
- Activity in the Account menu lists every payment across your investments, with Investment, Investing Account, Type, Amount, Status, and Date.
- Each investment page has its own Payment Activity panel.
Statuses
- Pending: recorded by your sponsor and waiting for internal approval.
- Approved: approved by your sponsor, but not yet confirmed as received or sent.
- Processing: a bank transfer is in progress. ACH transfers can take a few business days.
- Settled: the money arrived or was paid out. The date shown is the settlement date.
- Returned: the bank sent the payment back, for example because of wrong account details or insufficient funds.
- Failed: the transfer did not go through.
- Cancelled: the payment was stopped before it settled.
Good to know
- Telling your sponsor "I’ve Sent Funds" does not create a settled payment. It only lets them watch for it.
- If a payout shows + Reinvested, part of it was put back into the investment instead of paid to you.
- A payment marked Returned or Failed usually needs action. Contact your sponsor and check your bank details on Funding Sources.
- Syndelo shows what your sponsor recorded. For questions about an amount, contact your sponsor.
Related: When Will I Get Paid?, How Do I Send Money for My Investment?
Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.
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