There are three places to get help, and you can reach all of them from any page.
Help Center
Click Help Center at the bottom of the left sidebar. Sponsors land on the workspace Help Center. Investors land on the portal Help Center, which only shows articles about the investor portal.
Type at least three characters in the search box to find articles, or browse by topic. At the end of each article, answer Was this article helpful? with Yes or No. That tells us which articles need work.
Support Assistant
Click Help in the bottom corner of the screen to open the support assistant. Ask your question in plain words and press Enter. The assistant answers only from Help Center articles and links you to the ones it used.
The assistant can also read your own setup and raise status to answer questions like “Why can’t I open my raise?” Investors get answers about their own applications. It only sees what you can already see, and it can’t change anything.
- Rate an answer with the thumbs up or thumbs down buttons.
- Click the + button to start a new conversation.
- Click the book button to jump to the Help Center.
Contact Support
If the assistant can't solve it, click Still stuck? Contact Support in the chat. Your conversation goes to the Syndelo support team. They reply to the email address on your account, usually within one business day.
Syndelo is in preview. eSign and investor payments require live provider setup; a demo or sandbox action does not complete a live transaction. Confirm availability for your workspace before relying on either.
Try It With Sample Data
Sign in to the shared demo workspace as a sponsor or as an investor. No signup, and nothing you do there sends real email or moves money.
Try The Live Demo